Uptime Guarantee

99.97% network availability monthly

Downtime Compensation

If we fail to meet our uptime promise, we'll provide service credits:

Every 12 hours of downtime we will provide a day of credit.
Credits applied to next month's bill.
Must request within five business days.

What's Not Covered

Planned maintenance.
Customer-caused issues.
Unexpected external events or acts of god.

How to Claim

Document downtime details.
Contact our support team.
Submit proof of interruption.